Chick-fil-A is America’s Favorite Restaurant for 8th straight year


Chick-fil-A has maintained its position as America’s favorite restaurant for eight consecutive years, according to the American Customer Satisfaction Index (ACSI).

This is despite the fact that, overall, consumers prefer full-service restaurants to fast food joints.

The survey found that Americans’ satisfaction with fast food restaurants declined 2.6% over the past year, earning the category a score of 76. Meanwhile, full-service restaurants maintained their score of 80 as of 2021.

ACSI has released its annual restaurant survey for the Year 2021-2022 on Tuesday.

Even though fast food has lost popularity this year, Chick-fil-A maintained its score of 83, the highest score in the ACSI restaurant survey.

After Chick-fil-A in the fast food category, Jimmy John’s sandwich chain and “All Other” fast food chains scored 79 this year.

Domino’s and KFC both scored 78, while four chains – Chipotle, Panera, Pizza Hut and Starbucks – scored 77.

Sandwich chain Deli Jimmy John’s finished second in the American Customer Satisfaction Index survey.
Jeff Halstead/Icon Sportswire via Getty Images

Fast food restaurants that scored 76 points included Arby’s, Five Guys and Papa Johns, while Burger King, Little Caesars, Panda Express and Subway all scored 75 points.

Dairy Queen, Dunkin’ and Sonic scored 74 and Wendy’s scored 73.

Meanwhile, Jack in the Box and Taco Bell scored 72, while Popeyes scored 71.

The fast food chain with the lowest score was McDonald’s with 68 points (down 3% from last year).

The channel with the biggest drop was Dunkin’, which was down 4% year over year, from 77 in 2021 to 74 in 2022.

A general view of a McDonald's restaurant sign seen in Union, NJ on August 29, 2021.
McDonald’s has had poor customer service records.
Christopher Sadowski

In a statement provided to Fox News Digital, a representative for Chick-fil-A said, “We are honored by the results of this survey and grateful to our customers for choosing Chick-fil-A – it’s really our pleasure to serve them.”

“More than 170,000 people represent Chick-fil-A at 2,700 restaurants,” the spokesperson said. “This recognition is recognition of the care they take to serve excellent cuisine with gracious hospitality. Every day, our restaurant team members go above and beyond to create a friendly and welcoming place to visit.

The 2021-2022 ACSI Restaurant Study was compiled using interviews with 20,143 customers between April 2021 and March 2022, according to a press release.


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